Refund policy

Last updated date: Now 20, 2024

At Tunlookup, we are committed to providing high-quality services to our users. However, if you are not satisfied with your purchase or no longer wish to use our service, we offer a simple and fair refund policy to ensure your satisfaction.

Eligibility for Refund

You may request a refund for your purchase under the following conditions:

  1. The refund request is made within 7 days of the purchase date.
  2. You are not satisfied with the product or service for any reason.
  3. You no longer have a need for the service provided by Tunlookup.
Please note that refunds are only applicable to initial purchases. Renewals, subscriptions, or upgrades are not eligible for a refund.

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact to me at peter@theindiepedia.com with the subject line “Refund Request”.
  2. Include the following details in your email:
    • Your name and email address used for the purchase.
    • The purchase receipt or order ID.
    • A brief explanation of the reason for your refund request (optional but appreciated).
Our team will review your request and respond within 3 business days.

Refund Process

  • Once your refund request is approved, the amount will be credited back to your original payment method.
  • Refunds may take 5-10 business days to appear in your account, depending on your bank or payment provider.

Important Notes

  • Refunds are not applicable for purchases made outside the 7-day refund window.
  • We reserve the right to decline refund requests if there is evidence of misuse, fraud, or violation of our Terms of Use.
  • Any fees incurred during the refund process (e.g., transaction fees) may be deducted from the total refunded amount.

We value your feedback and encourage you to share your concerns or suggestions with us so we can improve our services. If you have any questions about this policy, please reach out to us at peter@theindiepedia.com.

Thank you for choosing Tunlookup!